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Frequently Asked Questions

Are Sandstone Image products vegan?

Yes, the majority of Sandstone Image cosmetics are vegan with the exception of lip pencil, automatic eyebrow pencil and eyebrow palette which use beeswax.

 

Are our products cruelty free?

Yes, all of Sandstone Image's cosmetics and skincare products are cruelty free as well as gluten and sulphate free.

 

Are Sandstone Image cosmetics FDA approved and EU compliant?

Yes, all of our cosmetics and skincare products are FDA approved and meet Health Canada requirements. Furthermore, they all follow EU and UK compliance regulations for your peace of mind.

 

Will I Receive a Tracking Number for My Order?

Yes, you will be emailed a tracking number. Please note you may receive more than one tracking number if items will be shipping separately. 

 

When Will I Receive My Item(s)?

Our current processing time is 7-12 business days as many products are made when ordered. We do hope with your continued support to be able to speed up processing times in the future. 

 

Shipping time will vary by destination. Check out our shipping policy in detail here.

 

Where Are My Item(s) Coming From?

 

For Sandstone Image cosmetics and some skincare products, they will be shipped directly from our warehouse in British Columbia, Canada.

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For Sandstone Image brushes, books, some skincare products, and various other items, they will be shipped from St. George, UT.

 

Will My Item(s) Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

 

Do You Accept Returns?

We do accept returns within 30 days of delivery. If you want to return the order for a change of mind or because you chose the wrong product, you will be charged for the return shipment. If you want to return the order because we have sent the wrong product or because the product is damaged, we will pay for the return shipment and no restocking fee will be charged. Check out our refunds and returns policy in detail here.

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More Information

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

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